All about curating the
CUSTOMER EXPERIENCE
User Experience
User Experience Design is ensuring a frictionless flow.
By putting the user experience and customer experiences first in design, you open up the capability to ensure the customer feels comfortable within the product or service.
In prioritizing this it allows for clarity and consistency of the end user, increasing return on investment for your time.
Specialties: Action, RPG, MMO, Strategy, First to Market
Platforms: PS5, Xbox One, Switch, Social Gaming (Meta, Roblox), Mobile, Web, First to Market (TikTok, Snapchat)
How we help: Site or App Mockups in Photoshop, Initial flow breakouts in Figma for wireframing, Figma-based Prototyping essentials for user needs.
Customer Experience
Prioritizing the Customer is of essential importance for success.
Ensuring that the customer experience from start to finish is seamless and aligned with company goals is of essence. Happy customers make repeat customers. By doing key processes throughout their experience and putting the customer first you can achieve greatness. We have white glove service experience to bring the best sparkle to your customer’s experience throughout the full purchase and use cycle.
How we help: Consulting for Customer Experience, Supporting A/B Testing, Observation of Customer Process, Analysis and Recommendations for Customer Experience White Glove Services.
Customer Flow
Providing a seamless flow reduces disruption of service.
We’ve all had an experience where mid-flow there’s a hiccup that snaps you out of wanting to buy. Giving a reduction of friction of the buying process, whether via CX, UX, or technological
difficulties - allows for breathing space for the customer to be their best selves. It also reduces customer acquisition loss due to misunderstanding of flows, process, or otherwise.
How we help: Assess pain points and report on best recommendations, Observe current customer flows and run an analysis with reporting, provide a third-party perspective on how to improve services.